Terms Of Use

itrend App – Terms and Conditions of Use

Welcome to itrend, your go-to platform for buying and selling the latest trends and goods. These Terms and Conditions of Use (“Terms”) govern your relationship with the itrend application (“the App”) when you use our services.

Introduction:

By creating an account or using itrend, you agree to comply fully with these Terms. If you do not agree with any part of these Terms, you may not use the App.

1. Account and Responsibility

• You must be legally qualified (18 years or older) to create an account on itrend.

• You are solely responsible for maintaining the security of your account and password.

• Any activity that occurs under your account is your full responsibility.

• You promise to provide accurate and correct information when registering and when listing products for sale.

2. Nature of Goods and Seller Identification

• itrend operates a hybrid marketplace model. This means:

  • Some goods listed on the platform are owned and sold directly by itrend (“itrend Direct Goods”).

  • Other goods are owned and sold by independent third-party sellers (“Third-Party Seller Goods”).

• Clear Seller Identification:

  • For every product listing, the identity of the seller will be clearly displayed.

  • The seller’s name (e.g., “itrend” or the independent seller’s username) will be shown prominently on the product page.

  • You can always identify who you are buying from before completing a purchase.

• Our Role:

  • For itrend Direct Goods, we act as the direct seller and are fully responsible for the listing, sale, and fulfillment of the warranty as outlined in these Terms.

  • For Third-Party Seller Goods, we operate as a digital platform connecting sellers with buyers. We do not own these goods, do not directly control transactions between users outside the platform’s framework, and do not assume direct responsibility for the quality or condition of these goods unless otherwise stated in our warranty policy.

3. itrend Warranty Policy

At itrend, we care about your satisfaction. Therefore, we have established a clear warranty policy suitable for each product:

• A. Used Items:

  • Warranty Period: itrend guarantees used items for one day (24 hours) starting from the moment you confirm receipt of the product.

  • What the Warranty Covers: Hidden defects that were not apparent upon receipt and were not disclosed by the seller in the description.

  • What the Warranty Does Not Cover: Damage resulting from misuse, visible or previously mentioned defects, or any defects that appear after the 24-hour period.

• B. New Items:

  • Warranty Period: Varies by product. The seller must clearly and explicitly state the specific warranty period (e.g., one week, 6 months, one year) on the product page.

  • What the Warranty Covers: Manufacturing and material defects that appear during the announced warranty period.

  • Warranty Conditions: You, as a customer, must keep the invoice and report any defect to the seller within the warranty period.

4. Warranty Claim or Return Procedures

• Direct Contact: You, as a customer, must notify the seller immediately via the chat system within the itrend app upon discovering any defect.

• Documentation: Provide clear photos or a video showing the problem.

• Timeframe for Used Items: Any problem with a used item must be reported within 24 hours of receipt.

• Dispute Resolution: The seller and buyer cooperate to find a solution (repair, replacement, or return). itrend may intervene as a mediator if necessary to ensure fairness.

• Cases Involving itrend as Seller: For goods sold directly by itrend, our dedicated customer service team will handle all claims and resolutions in accordance with these Terms.

5. itrend’s Prohibited Items

To foster trust and safety, itrend prohibits the listing of:

• Counterfeit or stolen products.

• Any materials that violate local laws or public morals.

• Products that are misleadingly or inaccurately described.

6. Liability of itrend

• For Third-Party Seller Goods: itrend App shall not be held liable for any losses or damages arising directly from a dispute between the seller and the buyer outside the scope of the warranty policy mentioned above.

• For itrend Direct Goods: itrend, as the direct seller, assumes full seller liability as outlined in these Terms and applicable consumer protection laws.

• Platform Liability: Regardless of the seller, itrend’s liability as a platform is limited to the responsibilities explicitly defined in these Terms.

7. Modification of Terms

itrend reserves the right to update these Terms at any time. You will be notified of any changes through the App. Your continued use of itrend after such changes signifies your acceptance of the revised Terms.

8. Contacting itrend

For inquiries or to resolve any dispute, please contact our support team via:

• Email: [support@itrend.com]

• The contact form located within the App.

Thank you for choosing itrend!